Question 1

What is Hiya’s carrier solution?

Accepted Answer

Hiya’s mobile network operator (carrier) solution brings AI built for voice directly into operator networks to stop spam, scams, spoofing, and emerging AI-driven threats in real time. It also makes legitimate calls clear and trustworthy with clear identity and context, so subscribers know what’s worth answering. The result is a safer network, stronger subscriber trust, and a more valuable voice experience.

Question 2

How does Hiya work at the network level?

Accepted Answer

Hiya integrates directly with mobile network operator (carrier) infrastructure to analyze call signaling and behavioral patterns in real time. Using AI models trained on billions of call events each month, Hiya assigns risk scores to calls, identifies suspicious activity, and enables trusted caller identity to be displayed on supported devices helping operators protect subscribers while improving call transparency.

Question 3

How does Hiya help carriers reduce scam and fraud calls?

Accepted Answer

Hiya helps mobile network operators stop scam and fraud calls at the network level using AI built specifically for voice. By analyzing call activity in real time across billions of global call signals, Hiya detects and blocks scams, spoofing, and emerging threats before they reach subscribers. This reduces fraud, protects customers, and strengthens trust in the network.

Question 4

What data sources power Hiya’s caller risk scoring?

Accepted Answer

Hiya’s caller risk scoring is powered by global call event data, mobile network operator (carrier) partnerships, and continuously evolving machine learning models. This intelligence is refreshed in real time to identify new fraud patterns and emerging threats. Hiya does not listen to phone calls. Audio processing is only used for specific automated features such as scam detection or transcription when enabled, and is never monitored by humans.

Question 5

How does Hiya support branded caller ID for carriers?

Accepted Answer

Hiya enables branded caller ID by making legitimate business calls instantly recognizable with clear identity and context at the network level. Mobile network operators (carriers) can offer branded calling capabilities such as business name, logo, and call purpose so subscribers know who’s calling and why before they answer. This increases answer rates, improves customer trust, and creates new value-added services for operators.

Question 6

Is Hiya the same as the Hiya consumer app or Samsung Smart Call?

Accepted Answer

No. Hiya powers both the Hiya consumer app and Samsung Smart Call, but the mobile network operator (carrier) solution is different. It runs directly inside operator networks, delivering real-time protection and call identification at the source. While apps and device-based experiences extend Hiya’s capabilities to individual users, the network solution protects all subscribers and enhances every call across the network.

Question 7

Why do carriers choose Hiya over other voice security vendors?

Accepted Answer

Hiya stands apart by delivering AI built specifically for voice directly inside mobile network operator (carrier) networks not as an overlay or after-the-fact solution. Our models continuously learn from billions of real call signals across global networks, enabling operators to detect and stop evolving threats in real time while making legitimate calls more transparent. Operators choose Hiya for its ability to operate at network scale, adapt quickly to new threats, and serve as a long-term innovation partner in building safer, more trusted voice experiences.

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