Trusted by 1,000+ enterprises worldwide
Outbound challenges for call centres
High-volume call centres rely on outbound calls to drive sales and engage customers. But if your calls go unanswered, your agents lose valuable time, conversion rates drop, and revenue declines.
Low contact rates
Bad actors impersonating your brand
Call performance gaps
Hiya Connect
call centre solutions
Displaying your branded caller ID on customers' phones increases the likelihood they will answer. Optimize your caller ID reputation and call deliverability with Hiya-exclusive performance analytics.
Increase contact rates
Display your business name, logo, and reason for calling directly on the recipient's screen—and customize by department, business unit, individual, and more.
Reduce the risk of spam labelling
Protect your business from spam or fraud labels that deter customers from answering.
Improve agent performance
Higher contact rates and more meaningful conversations means agents waste less time on unanswered calls.
Enhance customer experience
Customers are more likely to answer your calls if they know it’s you. Create a professional calling experience.
3 steps to get started
Talk to our experts to quickly get started, and realize the revenue and productivity impacts.
Activate Branded Call
Monitor call performance
Optimize and scale
Built for all call centre teams and use cases
Hiya Connect is designed for high-volume outbound call teams across use cases where customer conversations are critical.
Outbound call campaigns
For BPOs, outsourced contact centres, third-party debt collectors, appointment setters, or enrollment agents, brand calls as your client to increase campaign performance and client satisfaction.
Department names
For contact centres with multiple service lines, from customer service to billing to scheduling, display each department in your organization.
Business unit or product line
For multi-brand enterprises and parent companies with multiple subsidiaries, give each unit control over how its calls appear, track performance, and optimize by business line.
Corporate number
For companies with a centralized outbound strategy using one main number for outbound calls, use your primary corporate number as a consistent, trusted identity.
Don’t let your calls go unanswered
FAQs
