Hiya terms of service for consumer services

We (“Hiya,” “we,” or “us”)want you to have a great experience with our Services and so it is critical that you review and understand the terms and conditions that apply to your use of the Services. These Terms of Service (“Agreement”) form a legal contract between you and Hiya, so please read every section and pay special attention to our dispute resolution policy in Section 9, which requires mandatory arbitration of disputes in many circumstances.

ThisAgreement applies only to the non-commercial, personal use of Hiya Services by consumers. If you are a business entity or otherwise intend to use Hiya services for any commercial purpose, you must enter into a separate agreement with Hiya (a “Commercial Use Agreement”), and this Agreement does not apply to your use of Hiya services. You may not use Hiya services for any commercial purpose unless you have entered into a Commercial Use Agreement with Hiya. For more information about Hiya services for businesses, please click here.

Our Apps

The Hiya Spam Blocker enables users to have Hiya: (a) identify incoming calls with a caller name, when available, (b) label calls as potentially fraudulent or unwanted (i.e., spam), (c) automatically forward certain calls, such as spam calls, to a voice messaging system hosted by Hiya, and (d) automatically block certain calls, such as those identified by Hiya as fraudulent.

The Hiya AI Phone app acts as your own personal intelligent call assistant with features like (a) detection of scammers by real-time analysis of the content of your conversations in real-time, (b) your personal AI assistant to answer calls from unknown numbers and screen them before connecting them to you, and (c) succinct summaries of each phone call you make or receive, pulling important data from each (such as meeting times) and adding them automatically to your calendar.

The Mr. Number app offers similar features to the Hiya Spam Blocker application, but places an emphasis on your feedback with respect to phone calls that you receive.  You are able to easily submitFeedback on phone numbers that place calls to you, and also to review Feedback that other Mr. Number users have submitted with respect to phone calls that they have received.

1. Acceptance of Terms

By using any of the Services that contain or link to this Agreement, you agree to be legally bound by the terms and conditions of this Agreement and our App Privacy Policy, which is incorporated by this reference.

Certain features of the Services may be subject to additional guidelines, terms or rules, which will be posted in or on the Services in connection with such features. All such additional terms, guidelines and rules are incorporated by reference into this Agreement.

2. Requirements to Use the Services

2.1. Minimum Age for Eligibility

If you reside in the European Union or are otherwise under the scope of theGeneral Data Protection Regulation of the European Parliament and of the Council (Regulation (EU) 2016/679, “GDPR”) you must be sixteen (16) years of age or older to use the Services. If you are not in the European Union or otherwise under the scope of the GDPR, you must be thirteen (13) years of age or older to use the Services (in either case, the “Minimum Age”). If you are between the ages of thirteen (13) and eighteen(18), you must have parental consent to use the Services.

If applicable law in the jurisdiction in which you reside requires you to be older in order for Hiya to provide the Services to you, including the collection, storage, and use of your contact information, then the Minimum Age is the legally required older age. The Services are not for use by anyone under the age of 13 years.

An additional age restriction is contained in Sections 3.1, below.

2.2. Restrictions on Your Use of Hiya Data

You may only use the Services and the information you obtain through the Services(“Hiya Data”) for your own personal, non-commercial use, and only in accordance with all applicable laws, rules and regulations. Among other limitations contained herein, you may not:

-Use any Hiya Data for marketing purposes, including, but not limited to, making telemarketing calls, transmitting unsolicited paper mail, facsimile messages, text messages, email messages, or any other type of messages;

-Compile the Hiya Data in a database (other than your device’s address book) and store such data for any future use;

-Use any Hiya Data for tortious purposes, including to stalk, harass, or threaten any individual;

-Publish, transmit, distribute, or resell any Hiya Data; or

-Store Hiya Data via physical media, or data mine or otherwise aggregate information or data made available through any Services for any purpose outside the scope of this Agreement, or any other applicable agreement between Hiya and you.

2.3. Account Creation

In order to access certain Services, including the addition of personal listing or the modification or suppression of information in an existing personal listing, you may be required to create a Hiya user account (an “Account”) using your phone, e-mail, or as further described in Section 3.3 (Third PartyLog-In), a social media account. To create an Account, you must provide certain information about yourself, such as name, email address, or phone number (such information, “Registration Data”), and answer all inquiries marked “required.” If you create an Account, you agree: (i) that theRegistration Data you provide to us will be true, accurate, current, and complete at the time you provide it; (ii) to maintain and update yourRegistration Data to keep it true, accurate, current and complete; and (iii) that we may contact you using your Registration Data to confirm yourRegistration Data before you may use certain Services or to deliver notices or advertisements related to the Services.

We reserve the right to terminate your license to use the Services and to refuse to provide you with current or future access to the Services if we reasonably believe any of your Registration Data is, or appears to be, untrue, inaccurate, not current, incomplete or outdated. In the event you change or deactivate the phone number(s) you used to create or add to an Account, you agree to update your Registration Data within 30 days to ensure that your information is not attributed to a person or business who acquires your old phone number.

2.4. Account Security

You are responsible for maintaining the confidentiality of your Account credentials(such as your username and password) and for all activities, charges and/or liabilities that occur from your Account, whether or not authorized by you. You must immediately notify Hiya of any unauthorized use of your Account credentials or any other breach of security of which you become aware. We will not be liable for any loss or damage arising from your failure to comply with this section.

3. User Content

3.1. Your Grant of Rights and Representations Regarding User Content

In the course of using the Services, you may upload, post, transmit or other wise make available to us certain information, data, materials or other content, including information about yourself (“User Content”). All User Content will be treated in accordance with our App Privacy Policy. Further, you grant us a world-wide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, perform, display, distribute, create derivative works in, store and archive such User Content. Also, you understand and agree that Hiya retains the right to reformat, excerpt or translate anyUser Content provided or transmitted by you. Unless otherwise stated in thisAgreement or our App Privacy Policy, by submitting User Content, you represent and warrant that: (i) you are at least 18 years old; (ii) you own and control all rights to such User Content, or you have the lawful right to distribute, reproduce, and provide such User Content; (iii) such User Content is accurate and not misleading; and (iv)transmitting or providing such User Content does not: (a) violate thisAgreement or (b) violate the rights of, or cause any injury to, any person or entity.

You also agree that we may collect and use technical information such as your IP address, device ID and other information, including, but not limited to, technical data about your device and system software and peripherals, to facilitate the provision of software updates, product support and other services to you related to the Services, as further set forth in the App Privacy Policy.

We may edit or refuse to send or post any User Content, in whole or in part, or remove any User Content, in whole or in part, in our sole discretion. In the event that you lose rights to any User Content you provided, added, or transmitted to or through our database (whether or not you kept it private) for any reason (including changing your phone number), you hereby agree that you will immediately use the tools we make available to you to remove such UserContent.

3.2 Feedback

While we appreciate receiving comments, ideas, suggestions, feedback or the like regarding any Services or any other products or services of Hiya (collectively, “Feedback”), we shall have no obligation to you of any kind, monetary or non-monetary, with respect to Feedback and we shall be free to reproduce, use, disclose, exhibit, display, transform, create derivative works from and distribute the Feedback to others without limitation or obligation. We will not treat your Feedback as confidential.

3.3. Third Party Log-In

If you log in to the Services using your credentials for a social media account such as Facebook, Twitter, LinkedIn or Google+, or link such account with your Hiya account, you may be redirected to a sign-in request page. By signing-in using your credentials for that service, you agree that Hiya may access certain in formation received from that service, as specified in the sign-in process, and use such information to facilitate your log-in and to provide the Services to you, as described in our Privacy Policy.

Services like the Hiya Android Application and Hiya iOS Application may enable you to link to your social media account(s). The kinds of information the Services accesses from those accounts is specified when you first download and set up the application on your mobile device and is described in our Privacy Policy.You represent and warrant that you will remain in compliance with the terms and conditions of your social media account(s) while using the applicable Services.

3.4. No Obligation to Monitor

We have no obligation to review or monitor your User Content or content that other users submit through the Services. Therefore, you accept that you, via theServices, may be exposed to information that is erroneous or otherwise objectionable.

Even though we are not obligated to review or monitor the content submitted by our users, we reserve the right to do so for the purpose of operating the Services, to ensure your compliance with this Agreement, or to comply with applicable law or the requirement of a court, administrative agency or other governmental body.

You understand and agree that Hiya will not be liable for any content publicly posted or privately transmitted through the Services. You understand and agree that we cannot guarantee the identity, statements or representations of any other users with whom you may interact in the course of using the Services.Additionally, we do not guarantee that any content obtained from our users or otherwise, is accurate, complete, authentic, current or reliable.

4. License & Termination; Hiya Proprietary Rights

Unless otherwise indicated, the Services, and all content and other materials available on or through the Services, including, without limitation, Hiya Data, but excluding User Content (collectively, the “Materials”), are proprietary to Hiya or its affiliates or licensors, and are protected byU.S. and international intellectual property laws. Subject to your compliance with the terms and conditions of this Agreement, and in consideration of your promises reflected herein (and with respect to any Services requiring payment of fees, your payment of such fees), we grant to you a personal, non-exclusive, limited license for your own personal, non-commercial use to: (i) access and use the Services, (ii) cause the Materials to be displayed from a single computer or mobile device, and (iii) use the Materials, solely as permitted under this Agreement (the “License”). The License does not include a license to you to use Hiya’s name or trademarks for any purpose. All rights and licenses not expressly granted to you in this Agreement are retained by Hiya.

Hiya may revoke or terminate the License granted above in its sole discretion, at any time. Without limiting the generality of the foregoing, we may revoke or terminate the License if you: (i) breach any obligation in this Agreement or in any other agreement between you and us, (ii) violate any policy or guideline applicable to the Services or Materials, or (iii) use the Services or theMaterials other than as specifically authorized in this Agreement, without our prior written permission.

Hiya may discontinue, terminate, suspend or shut down the Services, in part or in whole, at any time, for any or no reason. We may give notice of such discontinuation, termination, suspension or shut-down through any means, including, but not limited to, making such notice available on or through theServices or otherwise publicly announcing such discontinuation, termination, suspension or shut-down. Upon any such action by Hiya, your License shall automatically terminate with respect to the affected Services and you must immediately stop using all affected Services.

5. General Obligations and Restrictions

5.1. You agree that you will comply with all laws, including without limitation,U.S. export control laws, applicable to your use of the Services and Materials.

5.2. You agree that you will not do the following:

-Engage in any unauthorized use of the Services or Materials (including, without limitation, political campaigning, advertising, marketing, solicitations, promotions, resale or, except as otherwise expressly permitted by Hiya, any commercial uses);

-Transmit or otherwise make available any content that: (i) you do not have the right to transmit using the Services, (ii) may expose Hiya or its affiliates, licensors, or users, to any harm or liability, or (iii) is unlawful;

-Transmit or otherwise make available any content that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;

-Post, publish, or transmit any text, graphics, or material that: (i) is false or misleading; (ii) is defamatory; (iii) invades another’s privacy; (iv) is obscene, pornographic, or offensive; (v) promotes bigotry, racism, hatred, or harm against any individual or group; (vi) infringes another’s rights, including any intellectual property rights; or (vii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability;

-Copy any portion of the Services or Materials or any underlying content or source code;

-Reverse engineer, disassemble, decipher or decompile any portion of theServices or Materials, or otherwise attempt to discover or re-create the source code to any software;

-Distribute the software or source code behind the Services or Materials to any third party;

-Except as otherwise expressly permitted by Hiya, make any modification, adaptation, improvement, enhancement, translation or derivative work of or to any portion of the Services or Materials;

-Remove, alter, or obscure any copyright or other proprietary notices of Hiya or its affiliates or licensors in any portion of the Services or Materials;

-Violate the intellectual property rights of others, including patents, trademarks, trade secrets, copyrights or other proprietary rights;

-Obscure or disable any advertisements that may appear on or through theServices;

-Use any type of automated means to utilize the Services or Materials;

-Access without authorization any networks, systems, or databases used in providing the Services, or any accounts associated with Services, or access or use any information contained therein for any purpose;

-Attempt to probe, test, hack, or otherwise circumvent any security measures;

-Violate any requirements, policies, procedures or regulations of any network connected to the Services;

-Use any of the Services in any manner that could damage, disable, overburden, or otherwise impair the Services (or the networks connected to the Services);

-Interfere with or disrupt the use and enjoyment by others of the Services or the Materials;

-Falsely state, impersonate, or otherwise misrepresent your identity or your affiliation with any person or entity;

-Use the Services or Materials to send unsolicited email, “spam,” or promotions or advertisements for products or services;

-Use the Services or Materials in any manner to stalk, harass, invade the privacy of, or otherwise cause harm to, any person;

-Use the Services or Materials in any manner that exposes Hiya to any harm or liability of any nature;

-Use the Services or Materials in violation of any federal, state, or local law, rule, or regulation, whether now existing or enacted in the future;

-Copy (except in the course of loading or installing) or modify any Services, including but not limited to adding new features or otherwise making adaptations that alter the functioning of the Services;

-Transfer, sublicense, lease, lend, rent or otherwise distribute the Services to any third party;

-Make the functionality of the Services available to multiple users through any means, including but not limited to by uploading one of our apps to a network;

-Engage in “framing,” “mirroring” or otherwise simulating the appearance or function of the Services;

-Use manual or automated software, devices, scripts robots, other means or processes to access, scrape, or crawl, the Services or any related data or information;

-Monitor the Services’ availability, performance or functionality for any competitive purpose.

Hiya has the right to investigate and bring claims for violations of any of the above to the fullest extent of the law. We may, but are not required to, provide notice of such violations beforehand. We may involve and cooperate with law enforcement authorities in prosecuting users who violate terms of this Agreement.

6. Certain Apple and Android Applications

ThisSection 6 only applies to your use, if any, of the Services that are available either through the Apple App Store or the Google Play store, including the HiyaID and Mr. Number ID applications for iPhone®, iPod® touch, and iPad® devices(collectively  “Hiya iOS Applications”,) and the Hiya Caller ID& Mr. Number Caller ID applications for Android devices (collectively “Hiya Android Applications”). In the event that any of the terms in this Section6 conflict with other terms of this Agreement, the terms in this Section 6 will govern and control.

6.1. Hiya & Mr. Number iOS Applications

We grant you a non-transferable license to download and use the Hiya iOS Applications on any iPhone®, iPod® touch, and/or iPad® device(s) that you own or control, as permitted by the usage rules set forth in the Apple App StoreTerms of Service. If you use the Hiya iOS Applications, you acknowledge that we may access and use your mobile device’s Unique Device Identifier (“UDID”)via the application for the following purposes: (i) identification of users and authorization for account access; (ii) tracking and reporting of anonymous usage statistics; and (iii) to enable third parties to deliver targeted advertising and/or track the performance of their advertising.

Further, if you use the Hiya iOS Applications, you acknowledge that Apple, Inc. (“Apple”) has no obligation to furnish any maintenance and support services in connection with the Hiya iOS Applications. In the event of any failure of the Hiya iOSApplications to conform to any applicable warranty, you may notify Apple andApple will refund the purchase price (if any) to you. Beyond such refund, Apple will have no other warranty obligations with respect to the Hiya iOSApplications and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty (for which we are deemed responsible) will be our sole responsibility. You further acknowledge that Hiya, and not Apple, is responsible for addressing any claims relating to the Hiya iOS Applications or your possession and/or use of the Hiya iOS Application, including, but not limited to: (i) product liability claims;(ii) any claim that the Hiya iOS Applications fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation. You also acknowledge that in the event of a third-party claim that the Hiya iOS Applications or your possession and use of the Hiya iOS Applications infringes a third party’s intellectual property rights, Hiya, and not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim. You represent and warrant that you are not (i) located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S.Government as a “terrorist supporting” country, and (ii) listed on any U.S.Government list of prohibited or restricted parties. You acknowledge and agree that Apple and its subsidiaries are third party beneficiaries of this paragraph, and that Apple will have the right, and will be deemed to have the right, to enforce this paragraph.

Any questions, complaints or claims regarding the Hiya iOS Applications should be directed to support@hiya.com.

6.2. Hiya and Mr. Number Android Applications

Ifyou use Hiya or Mr. Number Android Applications, you acknowledge that you must contact Hiya, not Google, concerning any defects or performance issues in applications download and installed from Google Play. Hiya is solelyresponsible for, and Google will have no responsibility to undertake or handlesupport and maintenance of, any Services and any complaint about our Services.

7. Other Provisions

7.1. Special Provisions Applicable to Installed Software

If you have installed on your device any software made available by Hiya for use of any Services, such as a Hiya app, you agree that from time to time, theServices may automatically download and install upgrades, updates and additional features for the software in order to improve, enhance, and further develop the Services.

7.2. Special Provisions Applicable to Users Outside the U.S.

The following provisions apply to users who interact with Hiya outside the UnitedStates:

-You understand and agree that your personal data may be transferred to andprocessed outside of the country in which you live.

-You will not use the Services if you are prohibited from receiving products, services or software originating from the United States.

Hiya makes no representation that the Services are available for use in any particular location. To the extent you choose to access and/or use the Services, you are responsible for compliance with any applicable laws, including, but not limited to, applicable local laws.

7.3. Special Provisions Applicable to Users in Certain Jurisdictions

Manyof our Services are available globally. Additional terms and conditions mayapply to users of Services in certain jurisdictions and will, in such cases, bedisclosed to you prior to your use of the Services.

7.4. Special Provisions Applicable to Specific Hiya Services

Different or additional terms and conditions may apply to certain Services. In any such case, you will be given notice of the different or additional terms prior to use of such Services.

8. Disclaimer; Limitation on Liability; Indemnification

8.1. Disclaimer of Warranty

THE SERVICES AND THE MATERIALS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.YOU EXPRESSLY AGREE THAT USE OF THE SERVICES AND MATERIALS IS AT YOUR SOLE RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM YOUR USE OF THE SERVICES OR MATERIALS AND FORANY DISCLOSURE OF INFORMATION THAT YOU UNDERTAKE WHILE USING THE SERVICES OR MATERIALS.

TOTHE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, HIYA AND ITS AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED,INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NONINFRINGEMENT AND IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THE SERVICES OR MATERIALS.

WITHOUT LIMITING THE FOREGOING, NEITHER HIYA NOR ANY OF ITS AFFILIATES OR LICENSORS, NOR THE RESPECTIVE OFFICERS, DIRECTORS, LICENSORS, EMPLOYEES OR REPRESENTATIVES OF SUCH PARTIES (COLLECTIVELY, THE “HIYA PROVIDERS”)REPRESENT OR WARRANT (I) THAT THE SERVICES OR MATERIALS WILL MEET YOUR REQUIREMENTS OR BE ACCURATE, COMPLETE, RELIABLE OR ERROR FREE; (II) THAT THE SERVICES OR MATERIALS WILL ALWAYS BE AVAILABLE OR WILL BE UNINTERRUPTED,ACCESSIBLE, TIMELY, RESPONSIVE OR SECURE; (III) THAT ANY DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR MATERIALS WILL BE FREE FROM VIRUSES, “WORMS,” “TROJAN HORSES” OR OTHER HARMFUL PROPERTIES; (IV) THE ACCURACY,RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIALS AVAILABLE ON OR THROUGH ANY SERVICES; (V) ANY IMPLIED WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE; OR (VI) THAT THE SERVICES OR MATERIALS ARE NON-INFRINGING.

Somejurisdictions do not allow the exclusion of certain warranties. Accordingly,some of the above limitations and exclusions may not apply to you.

8.2. Limitation of Liability

INNO EVENT SHALL ANY OF THE HIYA PROVIDERS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO, NEGLIGENCE) OR OTHERWISE ARISING OUT OF OR IN ANY WAY CONNECTED WITH: (I) USE OF THE SERVICES OR MATERIALS, INCLUDING, BUT NOT LIMITED TO, ANY DAMAGE CAUSED BY ANY RELIANCE ON, OR ANY DELAYS, INACCURACIES, ERRORS OR OMISSIONS IN, ANY OF THE SERVICES OR MATERIALS, (II) ANY INABILITY TO USE THE SERVICES OR MATERIALS FOR WHATEVER REASON, OR (III) ANY GOODS OR SERVICES DISCUSSED, PURCHASED OR OBTAINED,DIRECTLY OR INDIRECTLY, THROUGH ANY SERVICES, IN EACH CASE EVEN IF THE HIYA PROVIDERS ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE HIYA PROVIDERS ARISING OUT OF OR RELATING TO THE USEOF THE SERVICES OR MATERIALS EXCEED ONE HUNDRED UNITED STATES DOLLARS.

Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations and exclusions may not apply to you. In the same manner, some of the limitations and exclusions described above may not apply to you in case of damages arising from the violation of the GDPR.

8.3. Indemnification Obligations

You agree to hold harmless, defend and indemnify the Hiya Providers from all liabilities, claims, demands and expenses, (including, but not limited to, reasonable attorneys’ fees), that are due to, arise from or otherwise relate to your use or misuse of any of the Services or Materials, including, without limitation, any actual or threatened suit, demand or claim made against any Hiya Provider that arises out of or relates to: (i) any intellectual property rights or other proprietary rights of any third party, (ii) your breach of this Agreement; or (iii) any User Content that you store on or transmit through theServices. Hiya may assume exclusive control of the defense of any matter subject to indemnification by you, and you agree to cooperate with Hiya in such event.

9. Dispute Resolution; Class Action Waiver; Limitation on Time to Bring Claims

THE TERMS OF THIS SECTION 9 APPLY TO ANY DISPUTE, CLAIM OR CONTROVERSY BETWEEN YOUAND HIYA RELATING IN ANY WAY TO THIS AGREEMENT OR YOUR ACCESS TO OR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, STATUTE, REGULATION, ORDINANCE, TORT(INCLUDING, WITHOUT LIMITATION, FRAUD, MISREPRESENTATION, FRAUDULENT INDUCEMENT, OR NEGLIGENCE), OR ANY OTHER LEGAL OR EQUITABLE THEORY (“DISPUTE”).

If you have a Dispute with Hiya, you must send written notice describing the Dispute to Hiya to allow Hiya an opportunity to resolve the Dispute informally through negotiation. Your notice must be sent to the following address: Hiya, Inc., Attn: Legal Department, 701 5^th Ave., Seattle WA 98104  USA. If we have a Dispute with you, we will send written notice (email or letter) describing the Dispute to you. The parties agree to negotiate resolution of a Dispute in good faith for no fewer than 30 days after notice of a Dispute has been provided.

IFTHE DISPUTE IS NOT RESOLVED WITHIN 30 DAYS FROM RECEIPT OF NOTICE OF THE DISPUTE, YOU OR HIYA MAY PROCEED TO HAVE THE DISPUTE RESOLVED THROUGH ARBITRATION AS EACH PARTY’S EXCLUSIVE DISPUTE RESOLUTION PROCESS (EXCEPT FORTHE LIMITED EXCEPTIONS TO ARBITRATION SET FORTH BELOW). ARBITRATION MEANS THAT THE DISPUTE WILL BE RESOLVED BY A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY AJUDGE OR JURY.

NOTWITHSTANDING THE FOREGOING, YOU AND HIYA AGREE THAT (A) ANY DISPUTE THAT MAY BE BROUGHT IN SMALL CLAIMS COURT MAY BE INSTITUTED IN SMALL CLAIMS COURT IN YOUR COUNTY OF RESIDENCE OR KING COUNTY, WASHINGTON INSTEAD OF BEING RESOLVED THROUGH ARBITRATION, AND (B) EITHER PARTY MAY SEEK INJUNCTIVE RELIEF IN ANY COURT OF COMPETENT JURISDICTION TO (I) ENJOIN INFRINGEMENT OR VIOLATION OF ANY DATA USE RESTRICTIONS CONTAINED IN THIS AGREEMENT, OR (II) ENJOIN SCRAPING, WEB CRAWLING OR UNAUTHORIZED ACCESS TO EITHER PARTY’S WEB SITES OR SERVICES.

Any arbitration, if required, will be conducted by JAMS under its Streamlined ArbitrationRules and Procedures, and these rules will govern the payment of all filing, administration, and arbitrator fees, unless this Section 9 expressly provides otherwise. If the amount of any claim in an arbitration is USD $10,000 or less, Hiya will pay all filing, administration and arbitrator fees associated with the arbitration, so long as (i) you make a written request for such payment of fees and submit it to the JAMS with yourDemand for Arbitration, and (ii) your claim is not determined by the arbitrator to be frivolous. In such case, we will make arrangements to pay all necessary fees directly to the JAMS. If the amount of the claim exceeds USD $10,000 and you are able to demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Hiya will pay as much of the filing, administration, and arbitrator fees as the arbitrator deems necessary to prevent the arbitration from being cost-prohibitive as compared to litigation.If the arbitrator determines the claim(s) you assert in the arbitration are frivolous, you agree to reimburse Hiya for all fees associated with the arbitration paid by Hiya on your behalf, which you otherwise would be obligated to pay under the JAMS’s rules.

The arbitration shall be held in the county in which you reside or at another mutually agreed location. If the value of the relief sought is USD $10,000 or less, either of us may elect to have the arbitration conducted by telephone or based solely on written submissions, which election shall be binding on us subject to the arbitrator’s discretion to require an in-person hearing. Attendance at any in-person hearing may be made by telephone by you and/or us, unless the arbitrator requires otherwise.

YOUAND HIYA EACH WAIVE ALL RIGHTS TO CONDUCT DISPUTE RESOLUTION PROCEEDINGS IN ACLASS ACTION OR CONSOLIDATED ACTION. YOU AND HIYA EACH AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS, WITH THE SOLE EXCEPTION OF REPRESENTATIVE SUITS THAT ARE PERMITTED BY, AND DEEMED UNWAIVABLE UNDER, STATE LAW. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN IN ARBITRATION, WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

If any clause within this Section 9 (other than the class action waiver clause above) is determined to be illegal or unenforceable, that clause will be severed from this Section 9, and the remainder of this Section 9 will be given full effect. If the class action waiver clause is determined to be illegal or unenforceable, this entire Section 9 will be void and unenforceable, and the Dispute will be decided by the courts of the state of Washington, King County, or the United States District Court for the Western District of Washington, as provided below in Section 11.4.

EACH PARTY AGREES THAT, REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR YOUR USE OF THE SERVICES OR MATERIALS MUST BE FILED WITHIN ONE YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE. ANY CLAIM NOT FILED WITHIN THE FOREGOING ONE-YEAR PERIOD WILL BE FOREVER BARRED.

The dispute resolution provisions of this Section 9 shall not apply to legal disputes that concern Hiya’s violation of the data protection obligations under the GDPR.

10. How to Report Claims of Copyright Infringement

Hiya respects the intellectual property rights of others. If you believe your copyright is being infringed on any of our Services, please contact us.

Hiya strives to respond promptly to notices of alleged copyright infringement that comply with the applicable provisions of the Digital Millennium Copyright Act, which may include removing or disabling access to material claimed to be the subject of infringing activity. If you believe that any of the Materials available on or through the Services infringes upon any copyright you own or control, or that any link made available on or through the Services directs users to another application or Web site that contains material that you own or control, please send us a notice of infringement by following the steps provided here.

11. General Terms

11.1. Third-Party Links

Hiya may, as a convenience to its users, make links to third-party Web sites or applications (“Third Party Applications”) available on or through theServices. In addition, subject to your authorization, certain Services may access your accounts for third-party services.  Hiya does not make any representation, warranty or guarantee regarding any Third Party Applications.Hiya is not responsible or liable for: (i) the availability, functionality, or accuracy of such Third Party Applications; (ii) the information, content, products, or services on or available therefrom; or (iii) any damages or loss caused or alleged to be caused by or in connection with the use of or reliance on such Third Party Applications or the information, content, products, or services on or available therefrom.  Access to such Third PartyApplications does not imply any endorsement by Hiya. You acknowledge sole responsibility for and assume all risk arising from your use of any Third PartyApplications, as well as all responsibility and risk related to any terms and conditions or other agreements which govern such Third Party Applications.

11.2. Severability

If any part of this Agreement is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect.

11.3. Revision of Agreement

Hiya reserves the right to revise this Agreement at any time by posting a revisedAgreement on this Web site or otherwise making such revised Agreement available through the Services. If we make material revisions to this Agreement, we will use the date at the top of this Agreement to indicate the date it was last revised. The revised Agreement will be effective immediately upon its being posted on this Web site or being made available through the Services. Your use of the Services following the posting of any such revisions will constitute your acceptance of any such revisions. We encourage you to review thisAgreement each time you use the Services to make sure that you understand the applicable terms. If you do not agree to all the terms and conditions in thisAgreement, you must immediately terminate your use of the Services andMaterials.

11.4. Waiver

Ifwe do not enforce a breach of this Agreement by you, that does not mean that wehave waived our right to enforce this Agreement against you for any futurebreach by you.

11.5. Assignment

Youmay not assign or transfer this Agreement (or your membership or use ofServices) to anyone without our consent. However, you agree that Hiya mayassign this Agreement without consent. There are no third-party beneficiariesto this Agreement, other than as explicitly provided herein.

11.6. Language; Services Provided from United States

TheseTerms of Service are written in English (US), although we may providetranslated versions at our discretion. In the event of a conflict between atranslated version of these Terms of Service and the English version, theEnglish version will control.

Hiyaoperates the Services from its offices in Washington, USA, and Hiya makes norepresentation that the Services are appropriate or available for use in otherlocations.

11.7. Governing Law; Venue; Jurisdiction

THEFEDERAL ARBITRATION ACT, APPLICABLE FEDERAL LAW, AND THE LAWS OF THE STATE OFWASHINGTON, WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THISAGREEMENT AND ANY DISPUTE THAT MIGHT ARISE BETWEEN HIYA AND YOU.

YOUIRREVOCABLY CONSENT AND WAIVE ALL OBJECTIONS TO PERSONAL JURISDICTION AND VENUEIN THE STATE AND FEDERAL COURTS LOCATED IN KING COUNTY, WASHINGTON, USA, FORALL DISPUTES THAT MAY BE BROUGHT IN COURT UNDER SECTION 9. THE VENUE FOR ANYCLAIM THAT MUST BE BROUGHT IN AN ARBITRATION FORUM SHALL BE AS SET FORTH INSECTION 9.

In case of data protection matters where GDPR is applicable, the provisions of this Section 11.4 shall only apply to the extent allowed by the GDPR.

11.8. Relation to Third Party Agreements

Hiya may operate, individually or jointly, with third-party applications or Websites that incorporate the Services or Materials. In addition to the terms and conditions of this Agreement, your use of any third-party Web sites, products, or services may be subject to separate terms and conditions of the third parties that make them available, but such third-party terms and conditions do not supersede or otherwise apply to your use of the Services. We encourage you to review applicable policies and agreements when you use any product or service, including this Web site.

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