Being able to verify effectiveness with robust data is one of the most important things other call centres should consider when evaluating vendors. We were able to prove improvements

Identifying our calls with Hiya Connect has resulted in 37% more customers answering–27% on the first attempt. That directly impacts new policies, WFM planning, and hourly agent costs.

We’re making as many as 800,000 outbound calls per day and we’re increasing [answer rates] by 6% – that’s huge. For our business, when you hear that type of number you know that’s just a lift that’s incredible

We found that up to an additional 15% of our outbound calls are being converted to consults because of the quick fix solution Hiya Connect provides.

We have received positive feedback from both customers and partners about seeing our name on their phone. It has enhanced their trust in our communications.

We thought we would see a rise in answer rates by a percentage or two. We were not expecting such a significant increase.

Hiya improved our answer rates nearly 2X, helping us increase conversions 50%. Caller Reputation gives us the visibility we need to ensure that we’re engaging customers the right way.

Before Hiya, 30% of calls went unanswered — costing time, money and customer satisfaction. Now those calls are answered and Caller Reputation takes the guesswork out of customer trust.

Hiya Caller Reputation makes us proactive instead of reactive. Before, we wouldn’t find out for days if our calls were labelled as spam. Now, if that happens, we can see why.