A Hiya account allows you to access a collection of voice performance and security solutions, such as Hiya Connect Number Registration and Branded Call, via a web console. To get started registering your business numbers or add branded calling to your business numbers, you’ll first need to create your account. Use these FAQs to troubleshoot common questions in the sign up process for all Hiya Connect products, some common questions are related to business verification, user verification, fees, etc.
A Hiya account is available for employees of businesses to create an account for their own business/employer. Please provide an email address that’s:
If you are seeing an error when you have entered your email address, it’s very likely that your email address does qualify based on the above guideline.
A Hiya account is available for employees of businesses to create an account for their own business/employer. As a check for this, Hiya will confirm that the website URL of the business and the domain of the user’s email address (after the ‘@’ sign) are the same. If these values do not match, please ensure you have correctly entered the business website URL and the email address.
If your business uses a significantly different domain name for company email than is used for the company website (for example, a different subdivision, a former business name, etc.) then the request to create an account may be declined. Please confirm you meet the requirements of:
If so, you may reach out to Hiya for assistance.
Only legitimate businesses can create a Hiya account, and businesses can only be registered by a representative of the business. As part of the sign up process for a new business, Hiya will collect information with the sole purpose of identifying the business and confirming its legal status. This information includes:
Hiya will confirm the accuracy of the information provided, and will contact the user if there are any issues to be addressed. Often, this verification will be completed within a matter of seconds.
Provided by Dun & Bradstreet, the Data Universal Numbering System (DUNS) number is a unique nine-digit identifier for businesses that is associated with a business’s identity. A DUNS number is available for free for any company in any country. To find your business DUNS number or to check whether your business record exists on DUNS, please visit https://www.dnb.com/.
Entering a DUNS number is highly recommended, as it can speed up the business verification process. However, it is not required to provide this number, as Hiya will attempt to locate your business record within the DUNS system based on other information you provided, such as your business name and address. Therefore, a DUNS record for the business must exist in order to proceed with creating a Hiya account, even when a DUNS number is not required.
Often, the DUNS check will find more than one possible match to the business information provided. These matches will be shown and the user can choose which business record is the best one for their company.
Often these records will not exactly match current business information. DUNS records may have an outdated physical address, for example. Please review the choices and if one matches any current OR former business record, select it to continue. We also recommend keeping your business DUNS record up-to-date with your latest business information by visiting https://www.dnb.com/.
If no matches could be found or no matches align with your business, there are two common reasons:
If you believe you already have a DUNS number, you can look it up at https://www.dnb.com/duns/duns-lookup.html. This can be a good opportunity to update your DUNS record with your latest company name, address, and website URL. Once updated, you can log back into your Hiya account and resume creating your account.
In many countries, a DUNS number is automatically generated when a business incorporates. However, in some countries including the United States and Canada, a business must request a DUNS number for free. If you do not have a DUNS number, learn how to get a DUNS number at https://www.dnb.com/duns/get-a-duns.html. Once completed, log back into your Hiya account and resume creating your account.
To prevent individuals from creating a Hiya account for businesses that are not their employer, Hiya must confirm that the user is an employee of that business. This is accomplished by comparing the website URL of the business and the domain of the user’s email address (after the ‘@’ sign). It also compares the URL provided for the business with the website on file in the DUNS record.
If you encounter an error, please confirm that the latest information for your business is on file in your DUNS business record.
During the registration process, you will be asked to confirm if you are an employee of the business being registered, and if the intention is to register phone numbers that are used by that business. This means:
If these are not both true (for example, you are providing registration services for other companies), unfortunately Hiya Number Registration is not available. Please ask the business to directly register with Hiya. (They may be able to add you as an additional user after registration is complete).
Please note registration is allowed for businesses that place phone calls on behalf of other businesses (example: lead generation services and BPOs), as long as the registering business is directly involved in leasing the phone numbers and placing the calls.
To ensure we maintain a secure and trusted platform for all users, a one-time account setup fee is applied to your account for Branded Calls. This fee helps us cover the costs of verifying your business and ensuring compliance with our terms of service. It also supports our efforts to prevent fraudulent activity and maintain a high-quality user experience. This fee is non-refundable, and your account will be activated once processed and Hiya approved
If you are on a monthly plan for Hiya Connect Branded Call, you can cancel or change plans anytime. You can take action to change the plan at any time, and the changes will take place at the beginning of the next billing cycle. Enterprise plans require a 12-month minimum commitment. To learn more about pricing, visit our pricing page.
New customers undergo a short vetting process to get access to Branded Call. Your billing cycle will not include this vetting period, and will begin once vetting has been completed and you have access to Branded Call. Your billing cycle will then begin again on the same day each month, or on the last day of the month, whichever is sooner. For example, if you got access to Branded Call on the 3rd of the month, your billing cycle will always begin on the 3rd of the month. If you got access on the 31st of the month, your billing cycle will begin on the last day of the month for months shorter than 31 days.
You can monitor your plan usage from the account dashboard.
No, there is not a rollover for unused branded calls.
You will be charged a per call fee for additional branded calls you make above the amount included in your plan. To learn more about pricing, visit our pricing page.
To ensure your payments are processed securely and reliably, we've partnered with Stripe, a leading payment processing platform. They handle all of our payment transactions, keeping your information safe. If you have any questions regarding the security of your payment information, how your card is charged, accepted payment methods, or anything else payment-related, please refer to Stripe's detailed FAQ page.
If you have further questions after reading this guide, please submit your question to our product support team here: https://hiyahelp.zendesk.com/hc/en-us/requests/new?ticket_form_id=32171577144979