At Hiya, we value honesty and trust. In this Customer Bill of Rights, we lay out what you should ask for in terms of accountability, transparency, and results from any call security service. These guiding principles are Hiya’s guarantee, as well as the industry standard best practices.
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As more and more carriers label spam calls, you need a way to identify yourself as a legitimate caller across their networks. Registering your phone numbers provides a way to do so. Unfortunately, some providers try to charge you for this basic right. With Hiya, registering your numbers is always free — period.
If you purchase branded caller ID, you have the right to a call log showing a fully auditable accounting of the calls that have been influenced by branding. Additionally, you have a right to see exactly what has been displayed on the screen of each consumer for each and every call your branded caller ID service influences. Brass tacks; you only pay for the calls that can be proven to have received a branded call identity.
When you enroll with a call security service, it can be difficult to tell what’s going on.
No more. As a customer, you should demand transparency so you can be confident about the product you’re using and the services you’re paying for.
You have the right to insist on written assurances that the services provided are done on behalf of each carrier and device in the provider’s network. Most importantly, you should have a guarantee that the service provider is providing a full branded caller ID service — one that’s delivered as part of the call flow and not as a basic database lookup.
Whether you are testing a solution or are already a long-term customer, you are entitled to verifiable, consistent reporting on the impact that call branding is making on your KPIs and business outcomes. We don’t leave you wondering what impact call branding is having on your calls.
We provide a full methodology and definitions behind our calculations and present accurate and measurable results — no estimates, approximations, or guesstimations. For full transparency, we proactively inform customers when a sample size is too small for precise measurements, including the margin of error for complete transparency. We, at Hiya, stand behind our pledge that Hiya’s Branded Call actually works to influence your key business metrics.
As a partner, you should insist on a contractual representation and written assurances that the services provided are done on behalf of each carrier and OEM in the provider’s network. Most importantly, you should have a guarantee that the service provider is not simply a CNAM lookup, as these services do not have the guarantee nor control that their branded call works 100% of the time. As a branded call consumer, you’re entitled to identity that is delivered as part of the call flow and not as a database lookup.
With so many decisions to make and products out there that improve business performance, it can be difficult to know who to trust. With a branded call provider, you want a partner that’s not only going to provide a product that works 100% of the time--but also empowers you to utilize it in the most effective way. Hiya’s team of representatives is here for you to ensure you’re getting the most out of our platform, and to find ways outside the product to improve business performance. We know that when you win, we win.
With so many decisions to make and products out there, it can be difficult to know who to trust. With a call security provider, you want a partner that’s not only going to provide a product that works — but also empowers you to utilize it in the most effective way. Hiya’s team of representatives is here for you to ensure you’re getting the most out of our solution to improve your business performance. Because when you win, we win.
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