Android FAQ

FAQ

Getting Started

We match the contacts in your call log with your phone book photos. If a contact does not have a designated photo, just add a photo to the contact and Hiya will update it within the app.

Caller ID

If your number is incorrectly labeled as spam, or you notice that wrong information is shown or missing from your own number or someone else’s or, if you would like to remove your information from our services altogether, we can help you here.

You have the ability to reduce the alert, hide it, or move it to a different area of your screen. To move the alert, tap it and drag it up or down to the area of the screen that you want it to appear. To hide it altogether uncheck "Identify incoming calls" in Settings -> Caller ID.

Open the sliding Navigation Menu, select Call Settings, then uncheck "Identify outgoing calls".

The Hiya database ingests billions of records every month from a variety of public sources to provide you the most accurate, up-to-date information on incoming callers. If a number isn't available today, it might be tomorrow because we're constantly adding more information.

Make sure Caller ID is turned on within the app's settings. Open the sliding Navigation Menu, tap “Call Settings“ then verify that the boxes are checked for “Identify incoming calls” and “Identify outgoing calls.” If a number is still unidentified, it might not yet be in our database. The Hiya database is growing on a daily basis. If a number isn't identified today, it might be tomorrow.

Call Blocking

There are two ways to block a number:

  • When viewing the contact page, tap the 3-dot menu in the upper right corner and select "Block".
  • Open the sliding Navigation Menu. Select "Call Blocking" and hit the plus sign in lower right corner. Enter in the phone number and select "Block".

For many versions of Android we can block numbers and stop them from going to voicemail. However, on recent versions of Android, Google introduced a limitation preventing us from immediately hanging up on blocked calls (but you can still send blocked numbers straight to voicemail). As soon as Google lifts this limitation we will make it available to you.

With Android 4.4 or Kitkat, Google introduced a limitation which prevents any app from blocking numbers. As soon as this limitation is lifted we will be able to support blocking messages again.

When you block a number, you prevent the next call or text from going through to your phone. Your phone typically will not ring (with exceptions for some versions of Android). You will be able to view the blocked calls and texts in the Hiya app. There's also the option to turn off all blocked number notifications so you won't even know that a blocked user tried to contact you.

Open the sliding Navigation Drawer and select "Call Settings". From there, you can change your preferences.

Depending on your phone and carrier there may be a few milliseconds of time where the device is between the incoming call and blocking process, and so it flashes.

Because the call you are on will be disconnected. We wish we could, but it's a limitation built into most smartphones.

To view blocked call and texts, go to your call log. Blocked calls and text messages are displayed there.

Troubleshooting

From the home screen, open the sliding Navigation Menu. Under "Call Settings" tap "Delete all call history." By selecting this, you will delete all data in the call log.

Go to your phone settings, and open Apps. Find the Hiya app and tap notifications to disable your notifications.

Help

We'd love to hear from you. Email us at support@hiya.com.

You can email us at support@hiya.com.

Make sure Caller ID is turned on within the app's settings. Open the sliding Navigation Menu, tap “Call Settings“ then verify that the boxes are checked for “Identify incoming calls” and “Identify outgoing calls.” If a number is still unidentified, it might not yet be in our database. The Hiya database is growing on a daily basis. If a number isn't identified today, it might be tomorrow.