Hiya Privacy Policy

Hiya, Inc. Privacy Policy

EFFECTIVE DATE: June 20, 2016

Hiya, Inc. (“Hiya” or “We”) values your privacy. In this Privacy Policy (“Policy”), we describe how we collect, use, and disclose information that we obtain about users of our mobile applications, services and corresponding Web sites (collectively, our “Apps”), and how we use and disclose that information.

By using our Apps, you agree that your personal information will be handled as described in this Policy. Your use of our Apps, which includes any services available through our Apps, and any dispute over privacy, is subject to this Policy and our Terms of Service, including its applicable limitations on damages and the resolution of disputes. Our Terms of Service, including its applicable limitations on damages and the resolution of disputes. are incorporated by reference into this Policy.

The Information We Collect About You

We collect information directly from you, from third parties (e.g., social networking sites, data providers), and automatically as you use our Apps.

Information We Collect Directly From You.

The type of information that we collect directly from you depends on your particular interaction with our Apps. For example, if you create an account to use an App, we may collect your name, address, email address, and phone number. If you contact us, we will collect whatever information you choose to provide in your correspondence with us.

Information that We Collect About You from Social Networking Sites.

You also may log into some of our Apps using your social networking account credentials. If you do this, we obtain information from these sites as follows:

We store the information that we receive from your social network accounts along with other information that we collect from you or receive about you. Any third-party social networking site controls the information it collects from you. For information about how they may use and disclose your information, including any information you make public, please consult their respective privacy policies. We have no control over how any third party site uses or discloses the personal information it collects about you.

Information We Collect About You from Other Third Parties

We also collect information about users (and non-users) from third party sources, including affiliated entities, surveys or questionnaires, marketing companies, data licensors, public records, and other consumers who use our products. We use this information to validate information in our database so that we can provide and improve services to users of our products.

Information We Collect Automatically.

A key component of many of our Apps is to assist you in identifying potentially unwanted telephone calls. To do so, we may collect information automatically from your device, including:

We will match the information in your logs and contacts with numbers from incoming calls, as well as information in our database. We also may store this information for subsequent data validation for both you and other users of our Apps and other products. We may retain some of your information even after you uninstall an App or close your account.

We may also automatically collect the following information from you as you use our Apps through technologies designed specifically for mobile apps: e.g., your IP address; owner information; account level details; mobile device ID (or other identifier as permitted by the manufacturer); mobile carrier; location and language information; device name and model; operating system type, name, and version; your activities within the App; and the length of time that you may be logged into an App. We may combine this information with other information that we have collected about you, including, where applicable, your user name, name, and other personal information. Please see the section “Our Use of Cookies and Other Tracking Mechanisms” for more information.

How We Use Your Information

We use your information, including your personal information, for the following purposes:

How We Share Your Information

We may share your information, including personal information, as follows:

Our Use of Cookies and Other Tracking Mechanisms

We and our third party service providers use cookies and similar technologies, including mobile application identifiers, to track information about your use of our Apps, help us recognize you across different Apps, improve your experience, increase security, measure use and effectiveness of our Apps, and serve advertising. We may combine this information with other personal information we collect from you, and our third party service providers may do so on our behalf.

You may leave an App by linking to one of our Hiya Web pages (such as hiya.com and mrnumber.com), which also use cookies. Similarly, logging in through a social network subjects you to their respective cookie policy. You can control cookies through your browser settings and other tools.

Currently, our systems do not recognize browser “do-not-track” requests. You may, however, disable certain tracking. Specifically, you may turn off location tracking by changing the settings on your mobile device, although some features of the Apps may not be available if you do.

By using or visiting our Apps, you consent to the placement of cookies and beacons in your browser and HTML-based emails in accordance with this Policy, which incorporates by reference our Cookie Policy.

User Generated Content

We invite you to post content in and on our Apps, including your comments, pictures, and any other information that you would like to be available on our Apps. You also may have the option to send a picture or your location through our Apps to someone you call. These pictures will not be available to all users, only to the receiver of the sent picture. We will not text or call any of your contacts without your explicit consent.

If you post content to our Apps, your posting may become public and we cannot prevent such information from being used in a manner that may violate this Policy, the law, or your personal privacy.

Third-Party Links

Our Apps may contain links to third-party Web sites. Any access to and use of such linked Web sites is not governed by this Policy, but instead is governed by the privacy policies of those third party Web sites. We are not responsible for the information practices of such third party Web sites.

Social Networks

Any access to and use of a social network is not governed by this Policy, but instead of governed by the policies of those social networks. We are not responsible for the information practices of such social network Web sites.

Security of My Personal Information

We have implemented commercially reasonable precautions to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Please be aware that despite our best efforts, no data security measures can guarantee 100% security.

You should take steps to protect against unauthorized access to your password, phone, and computer by, among other things, signing off after using a shared computer/phone, choosing a robust password that nobody else knows or can easily guess, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity.

Access to My Personal Information

You may modify personal information that you have submitted by logging into your account and updating your profile information. Please note that copies of information that you have updated, modified or deleted may remain viewable in cached and archived pages of the App for a period of time.

Frequency of Communications

We may send periodic promotional or informational emails to you. You may opt-out of such communications by following the opt-out instructions contained in the e-mail. Please note that it may take up to 10 business days for us to process opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.

Children Under 13

Our Apps are not designed for children under 13. If you are under the age of 13, you may not download the Apps or use the Apps, you may not use any feature that requires registration, and you may not provide us with any of your personal details. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.

Special Information for California Consumers

California residents may request a list of certain third parties to which we have disclosed personally identifiable information about you for their own direct marketing purposes. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. You may request this information in writing by contacting us at: Hiya California Direct Marketing Request, 1301 Fifth Avenue, Suite 1600, Seattle, WA 98101. Please allow up to thirty (30) days for a response.

International Transfer

In order to provide our products and services, your information may be transferred to – and maintained on – computers located outside of your state, province, country or other jurisdiction where the privacy laws may not be as protective as those in your area. If you are located outside the United States and you choose to provide your information to use, our Apps may transfer it to the United States and process it there. By consenting to this Policy, and submitting information, you agree to that transfer of information for purposes consistent with this Policy.

Contact Us

If you have questions about the privacy aspects of our Services or would like to make a complaint, please contact us at Customer Support: support@hiya.

Changes to this Policy

This Policy is current as of the Effective Date set forth above. We may change this Policy from time to time, so please be sure to check back periodically. We will post changes to this Policy on our Apps. If we make any changes to this Policy that materially affect our practices with regard to the personal information we have previously collected from you, we will endeavor to provide you with notice in advance of such change by highlighting the change on our Apps and their corresponding Web sites, sending a push notification, or displaying on any of the Web sites associated with our Apps.


By downloading and/or using any Apps, you agree to the terms and conditions set forth in this Policy, including to the collection and processing of your personal information. If you disagree to any terms provided herein, you may not download, activate or use any Apps.