Tag: Spam Detection

Recently, a few of us attended the IMS World Forum in Amsterdam. This was the first time Hiya has attended this show.  We learned quite a bit, but more importantly, we confirmed that Hiya has a lot to offer the global IMS ecosystem. Network-based caller ID and spam detection is still a nascent market.

There were many takeaways from the show regarding the status of IMS deployments at various mobile operators around the world.  Broadly speaking, there is a wide spectrum: some are “bleeding edge” innovative, others are focusing on optimizing the virtualization process, and still others are just entering into planning stage. This cut across mobile operator size and region.

However, one unifying theme did emerge across all operators: for the past 3-5 years, the overall focus of their IMS strategy has been about reducing costs. This is completely understandable because migrating to an IMS platform is not trivial.  It is also “core” network. The complexities and associated risk are very large.

The “bleeding edge” operators appear to be deploying or considering the deployment of next-generation IMS services.  For example, we saw one case study where Vodafone UK successfully deployed wifi calling.  Others are deploying or looking at deploying Video over LTE (ViLTE) in the near future.

But this is just the head of the snake. The vast majority of operators are just now beginning to think about which innovative IMS services to deploy.  It appears that the cost-reduction phase might be bleeding into a new, forward-thinking phase.

This is where Hiya can help.

Deploying caller ID and spam protection via the Telephony Application Server (TAS) enables a mobile operator to offer ubiquitous protection across all devices on the network, regardless of operating system (Android, iOS) or device (phones, tablets, cars, appliances).

At Hiya, we work with all industry-leading TAS servers and can deploy our services via a hybrid server/client model.  We can even help the mobile operator build and deploy apps to help crystalize the value for their subscribers.

The backdrop to this are two related trends:

  1. The cost of perpetrating mass spam and fraud continues to go down. Consequently, more and more bad actors are spamming. It’s a truly global problem that client-only solutions are increasingly struggling to address.
  2. Regulators are beginning to respond. In the U.S., regulators have recently enabled U.S. mobile operators to block spam.  Legislation in Congress is calling for even stricter measures. Similar trends are happening within the E.U. 

At Hiya, we encourage all mobile operators to start addressing the growing spam problem sooner rather than later.  We believe that network-based spam detection, anchored in industry-leading solutions like the ones we offer, would be a prudent first service to prioritize in this new IMS-enabled world. It would also go a long way towards building subscriber trust to reduce churn and maximize future monetization strategies.

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Smartphones have made our lives a lot easier but, for some reason, identifying every call hasn’t been as easy with the rise in spam callers. No need to take our word for it; take it from Small Business Trends as they feature Hiya and show how we’re making it easier to see who’s calling.

Learn how Hiya battles phone spam by using call and text identification, real time spam and spam detection and call blocking!

Read Hiya’s coverage in Small Business Trends in the image below:



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Last week, Hiya was invited to attend the Do-Not-Call Law Enforcement Summit in Indiana. The summit was hosted by the nation’s Chief Spam Call prosecutor Greg Zoeller (also know as Indiana Attorney General). More than 50 other states’ AG offices, federal staff of the FCC and various law enforcement bureaus attended as well. For the first time, leading industry representatives of phone spam-blocking solutions were invited to share their real world experiences.

Far Right: Jan Volzke, Hiya Vice President, Data and Reputation Services was invited to attend the Do-Not-Call Law Enforcement Summit in Indiana.
Far Right: Jan Volzke, Hiya Vice President, Data and Reputation Services was invited to attend the Do-Not-Call Law Enforcement Summit in Indiana.

The overwhelming consensus was that we have come a long way in detecting and avoiding unwanted calls. Hiya couldn’t agree more. Just in the United States, Hiya screens more than 400 MM calls and protects consumers from about 20 MM unwanted calls every month. Samsung, the world largest smartphone manufacturer, has integrated Hiya’s Spam Detection in their new Samsung Galaxy S7 device and the majority of T-Mobile US users have access to spam detection as well.

However, more needs to be done to avail such phone spam protection solutions for more consumers. Despite the FCC’s recent decision to officially allow carriers to block unwanted calls on behalf of their subscribers, many of the nation’s top carriers are late in recognizing the urgency in addressing this issue for the sake of protecting their most valuable asset – the telephony network.

Indiana AG Greg Zoeller, Joe Bindbeutel, Chief Counsel of Missouri Consumer Protection division and Bikram Bandy, FTC Chief of the National Do Not Call Program urged both providers and carriers of phone spam protection solutions to come to terms and work together. Solutions from Hiya and other vendors are here, whether integrated into phones, carrier networks or as downloadable apps.

Addressing the state of the industry, Jonathan Mayer, the FTC’s technical expert on this topic, drew an excellent comparison with the rise and defeat of email spam. In comparison with the effectiveness of email spam filtering solutions, carrier’s call blocking offerings today are “over a decade behind”. So it’s time to act.

The pressure is in fact increasing on carriers. After the event’s AG Zoeller’s press conference, I talked to Timothy Marvin, who leads the nation’s largest Anti-Robocall campaign at Consumer Union. Educating carriers about call blocking solutions may soon shift to the next level. CA Congress Woman Jackie Speier introduced the “ROBOCOP” act, which would require carriers to offer such solutions free-of-charge.

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International Business Times welcomes Hiya Inc. and our mission to end robocall and spam texts once and for all.

What was formerly Whitepages Caller ID, came to life when founder Alex Algard saw an opportunity for the company and its services to grow on its own as Hiya Inc.

Get the inside scoop about Hiya Inc. from International Business Times by clicking the image below:



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As Hiya spins off of Whitepages’ caller-ID app, TechCrunch covers our launch and highlights our goal to continue providing our 25 million users reliable caller ID and spam detection services.

You’ll also get an inside look of how Whitepages came to be from the founder himself, Alex Algard, who started it as a project back in 1997 when he was a student at Stanford, and what has now led to the spin off of Hiya!

Check out TechCrunch’s coverage and learn more about Hiya at the image below:



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