Tag: robocall

Joining the ranks of Samsung, who’s been providing robocall and spam protection to their customers since February after partnering with Hiya (then Whitepages), Google is stepping up their game in the fight against robocalls. Yesterday, Google announced a new version of Google Dialer that includes spam protection features for Nexus and Android One devices.

Google’s move validates the need for providing spam protection out of the box. Apple also made a major announcement but they are taking a different route – they are allowing app developers to provide the solution here. Read our feature in Venture Beat for why we think Apple is not doing enough.

The fight against robocalls is a growing hot topic, and it has become more apparent that carriers are in the hot seat after the FCC’s most recent request to provide a quick, easy, and free spam solution to consumers in the next 30 days. Hiya believes that the problem can only be fully resolved by the carriers by deploying network-based solutions, but these will take some time to become available to users. In the meantime, we will continue to see more solutions from OEMs like Samsung/Google and apps like Hiya. It’s certainly a step in the right direction that we can applaud!

Keep in mind that Google’s solution will only work on a small number of devices. If you are not using a Nexus Device or a Galaxy S7, you can get the industry-leading spam protection by installing the Hiya app on your Android or iOS device.

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Robocall, robocall, what fore art thou, robocall?

Deny thy caller and refuse thy name;

Or, if thou wilt not, be but sworn in clarity,

And I’ll no longer be a skeptic.

‘Tis but thy message that is perturbing;

Thou art thyself, though not a live person

What’s a robocall? It is nor live, nor legit,

Nor honest, nor amusing, nor any good use of time

Belonging to a human. O, be some other caller!

What’s in a robocall? That which we call a scam

By any other name would taste as sour;

So robocall would, were it not robocall named,

Retain that negative reputation which it deserves

Without that title. Robocall, doff thy call,

And for that caller, which desires no part of thee,

Remove thyself.

You’ve rewatched Leonardo DiCaprio’s Romeo + Juliet ONE TIME and now you’re living and breathing prose. For those seeking layman’s terms, let’s break it down, 21st century style.

A robocall is not a real person
A robocall is a pre-recorded message
A robocall uses an auto-dialer to call numbers
A robocall can be used for:

  • Telemarketing
  • Political campaigns
  • Charities
  • Emergency Announcements
  • Scams
    • You just won a free cruise!
    • You owe money to the IRS!
    • Your loan has been approved for refinancing!
    • Exclamation points so you know it’s bad!

That’s it in a nutshell. Know this, if you owe money to the IRS, they are not going to leave you an automated voicemail. If you think you won a free cruise, you didn’t. If you believe you can refinance your loan, call your bank directly; not the number left in your voicemail. Now….

Go hence, to warn others of these callers;

None shall be pardon’d, and few punished:

For never was a story of more woe

Than this of your phone and the calling robo.


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The FCC is taking a strong stance in the fight against robocalls by pushing major wireless and wireline phone companies to take immediate action in providing technology that will block unwanted robocalls to all consumers at no charge. While Hiya is in full support of the fight against robocalls, we also believe it is critical that the industry retains the flexibility to fight the evolving robocall problem with innovation. We do not think this is the right time for the FCC to prescribe solutions via rigid regulation. Hiya is working with industry partners to present better ways to move forward.

As FCC Chairman Tom Wheeler states on the FCC Website, “Robocalls and telemarketing calls are currently the number one source of consumer complaints at the FCC. The Commission is committed to protecting consumers from unwanted calls and giving them more control over the calls and texts they receive.  We will tackle robocalls on as many fronts as possible, whether by implementing new rules, issuing tailored declaratory judgments, encouraging new pro-consumer innovation or urging the private sector to step up and stop this scourge.”

As more and more consumers are affected by the growing number of robocalls, this issue is getting hotter by the minute. Check out how the FCC is getting down to business by clicking the image below:



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