Category: Phone Experience

Political robocalls fall into two categories legal and illegal. Unfortunately, both types are still on the rise. From candidate mudslinging to requests for donations to survey prize offers, it’s becoming more difficult to differentiate what is and is not legitimate before it’s too late. Scammers will use any tactic to obtain personal information to steal…

Last Friday, the FCC and FTC hosted a joint policy forum on “Fighting the Scourge of Illegal Robocalls. The event highlighted the actions carriers and other agencies have taken to protect consumers from unwanted calls. Hiya Founder & CEO Alex Algard spoke on the “Solutions and Tools for Consumers” panel at the event. Here, he discussed:…

As unwanted call traffic levels reach new highs, the need for effective call protection services is greater than ever. Hiya is proud to power a solution for AT&T. These unwanted calls can be primarily spam/telemarketing and scam/fraud. Spam/telemarketing calls are mass-broadcasted calls that go to thousands of people Scam/fraud calls attempt to elicit personal information…

A new phone scam tactic called the “Neighbor Scam” has emerged in recent months, and according to our data, it has surged 750% since the beginning of the year. With this new tactic, which has been widely adopted since early 2016, phone fraudsters use Voice over Internet Protocol (VoIP) software to mimic (also known as…

Fraudsters have been taking advantage of rising electricity bills to prey on consumers by stealing personal and financial information. According to Hiya, Phone utility scams grew 109% in 2016, and have seen triple digit growth in 2017. Consumers should be aware of the three main types of utility scams:      Offers to lower utility bill. Scammers…

As if credit card scammers weren’t annoying enough, for those of you who have been very diligent about keeping your information safe, it may have not cut it this time around. If you’ve had a credit report, specifically with Equifax, one of the nation’s three major credit reporting agencies, you could be one of the…

All it takes is the word FREE, and scammers know they’ve got their victims right where they want them. But as much as they’ve used this tactic to rope people into thinking they’ve won a FREE cruise or vacation, this scam, has reached the end of the line. This past August, a class action lawsuit…

This past August and September were a whirlwind (literally and figuratively) for victims in Texas and Florida who were hit hard by hurricanes Harvey and Irma. As families began to put the pieces back together of what they use to call home, they were blindsided by another storm, a storm we’ve dubbed the most Fast-Acting…