Beware of the Broadband Bandits in Europe

Unlike good old-fashioned bandits who would stick a gun in your face and demand all your valuables, today’s criminals are thinking of more clever and less obvious methods to snag your money or personal information. 

There are many ways you can fall victim to scams these days, and it’s getting more difficult  to keep track of them all. With that being said, most recently, the Broadband Scam has been targeting a number of victims in Europe.

If you receive a call from your internet/broadband company regarding issues with your service or the threat of your connection being shut off, you’re most likely being scammed! Scammers in recent months have impersonated providers such as TalkTalk and Eir.  

You may have already gotten the vibe that something may not be right, and if you have, go with your instincts and hang up immediately. It’s best to call your provider directly to confirm if there have been any issues with your account. 

There are a number of other ways Broadband scammers will target their victims. Here’s what you should look out for:

  • Scammers will claim there is an issue with your connection, router, or service. 
  • Scammers will request you download a file onto your computer to fix an issue. 
  • Scammers will call in regards to a virus on your computer that needs to be removed immediately. 
  • Scammers will demand you do as they say, or else  your service will be terminated. 
  • Scammers will request you press a number (this usually happens when an automated message informs you of an issue with your service), that will direct you to a high-cost premium number and you won’t realize you’ve been scammed until you receive your phone bill. 

Keep in mind that a legitimate service provider will never ask you any of the following.  

  • Request access to your computer, unless you made contact with them directly via their official channels. 
  • Ask for financial details that only you should have access to. 
  • Threaten termination of service over the phone without previous warnings. 

Providers suggest that you do not entertain calls from unknown numbers, however, beware of callers who may spoof the number they are calling from.

A number of companies – including Hiya, are putting their best foot forward so that spoofing can be minimized, if not stopped. While results have been achieved, there is still a long road ahead of us, sprinkled generously with fraudsters. 

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