Last week, the the Social Security Administration (SSA) announced that consumers keep an eye out for calls from SSA Customer Service. The SSA began receiving an increase in reports regarding the calls and are warning consumers to hang-up immediately.
According to the SSA, “These reports indicate the calls display the 1-800-772-1213, SSA’s national customer service number, as the incoming number on caller ID. People who have accepted the calls said the caller identifies as an SSA employee. In some cases, the caller states that SSA does not have all of the person’s personal information, such as their Social Security number (SSN), on file. Other callers claim SSA needs additional information so the agency can increase the person’s benefit payment, or that SSA will terminate the person’s benefits if they do not confirm their information. This appears to be a widespread issue, as reports have come from citizens across the country.”
Here are a few tips to remember in case you receive a questionable call from the SSA:
- The SSA will never contact consumers by phone for customer-service purposes. They will never threaten citizens for information or offer Social Security benefit approval or increases in exchange for information.
- If you receive an unexpected call from SSA or any other association asking for personal information, hang-up immediately and contact them through their official number to confirm if they are in need of the so-called information that was requested.
- Never share personal or financial information over the phone, unless you have confirmed that you are speaking with a legitimate associate.
- If you have been a victim of this scam or have received this type of call, please report it to the FTC to help prevent others from becoming a victim.