5 Tips to Protect Yourself From Mobile Phone Scams

According to Pew Internet Research, 68 percent of mobile phone users receive unwanted sales and marketing calls with one-quarter saying they encounter this problem at least a few times or more per week. It’s obvious that call and text spam is becoming more of a nuisance and is a growing problem in the United States.

Scam, spam, and fraudulent calls and texts are sent from a rapidly changing pool of phone numbers, with new ones showing up every minute due to phone spoofing and other tactics that make suspicious activity difficult to identify. In addition to using mobile apps like Hiya, we suggest the following tips to “can the spam”:

· Hang up immediately. If you get a call from a government agency asking for payment, hang up. No one from a federal government agency will call you randomly looking for payment, even the IRS. The same goes for a call from someone saying you’ve won a sweepstakes; odds are you did not, and if you did, they should send you something in writing.

· Don’t call a suspicious number back. In the case of the “One Ring Scam”, the number looks similar to a number from the United States, but in fact it’s from the Caribbean and is not legitimate. These scammers use phone numbers that issue additional charges to the bill of the incoming caller – most of the time consumers are unaware of the charges and they can add up very quickly.

· Don’t provide personal identification. Avoid giving out your credit card information or any specific personal identification, like a social security number, to a caller that you don’t personally know, even if you are familiar with the business they say they are from. Recent scams include calls that spoof energy companies and Microsoft technical support.

· Do not pay money up front if you have been contacted about winning a contest or being accepted for a new insurance policy. For legitimate offers, an upfront payment is generally not required.

· Report suspicious numbers to help others avoid threats. Hiya gives consumers the ability to block unwanted numbers, which provides an auto-blocker to keep known scam numbers from ever ringing through again. This helps provide a stronger database for a safer and secure phone experience.

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